Frequently Asked Questions

How Can We Provide Authentic Licensed Software at Less than Half Price?

It's very simply, AlphaLeap USA LLC is Lake Tahoe, Nevada registered business who provides discounted PC games from our overseas partner and distributor in Bangkok Thailand. With the Internet our marketing and purchasing costs are extremely low. This allows us to pass the savings to our thousands of customers for well over a year.

Are These PC Games the Same as Found in My Local Retail Shop?

Yes, all PC games sold at AlphaLeap have the exact same game play as games purchased anywhere in the world at twice the price. In addition, all games are legally licensed products with full online registration and online gameplay (if applicable). All computer games are compatible with all Windows Based PC's worldwide presuming the computer meets the hardware requirements of the game. What is the main difference? Most but not all copyrighted games, include manuals that are written in the language for that particular country even though the game play is entirely 100% English. To determine if a game includes an English or Thai manual, review the product's manual language within product specifications. Are updates and patches available for our games? Yes, all games can be patched or updated via the manufacture's website when available. Do we sell wholesale and/or in bulk? Unfortunately, we can only sell one title of each game to each customer due to International regulations. Please also note that some titles are not available for import to certain countries and can only be purchased for personal use and not for resale in your own country.

Is My Purchase Guaranteed Against Defects?
AlphaLeap provides a full replacement guarantee for all products sold! If your system meets the hardware requirements of the game, and our technical staff cannot assest with a solution, a replacment will be sent 100% free of charge.

How long does shipping take from Thailand?
Shipping takes an average of 8 - 12 business days to most locations worldwide. Although most orders are received during this time frame about 25% of all shipments will be randomly stopped for customs inspection. If stopped for copyright and/or trademark authentication and/or due to Homeland Security Act, it can take up to 3 weeks for delivery.